Wave Customer Support

Wave is dedicated to providing our customers with exceptional customer support.

Please begin by identifying the Wave package installed on your machine, then click on the appropriate package below. If you do not know what software package you have installed, please Click Here.

Please select your software package:

  1. EMBASSY Trust Suite (ETS)
  2. Dell ControlPoint (DCP)
  3. Dell Data Protection|Access (DDPA)
  4. EMBASSY Remote Administration Server (ERAS)
  5. EMBASSY Security Center (ESC)

If you are currently locked out of your computer please Click Here.

For a list of supported Self-encrypting Drives (SEDs) please Click Here.

Should you need further assistance, please complete a customer service request form at http://wave.com/request-support.

The Wave Support team can be contacted directly at Support@Wave.com, however the completion of a customer service request form will be required for technical assistance.

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Wave Systems Customer Support

Wave is dedicated to providing our customers with exceptional customer support.

Please call us toll free at: 1-800-928-3638.
or 1-413-243-7090 (if outside U.S.)

E-mail Customer Support

Contact the DPS support team at techsupport@wave.com, or call:

APAC & EMEA: +972-3-644-2662 ext.122
AMERICAS: 1-888-225-9193