We're making Africa the first cashless continent.
In 2017, nearly 60% of adults in sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....
How you'll help us achieve it
We're looking for resourceful and outgoing Territory Leads who are excited to help us launch and grow our agent network and sign up our first users.
In the earliest launch phases, you will travel around the country as needed recruiting agents and signing up users. Later, you will be responsible for growing and managing either our agent network or user base in a specific part of the country.
- Agent Recruitment: In each target area, find the business owner who will make the best agent, convince them to join our network, and train them to use our tools.
- Customer Recruitment: In each target area, find the people who use mobile money the most, sign them up, and convince them to try our service. Listen to any feedback they have and pass it on to the rest of the team to continue to improve our service.
During the expansion phase, you will be responsible for user growth or agent network management within your territory. This will involve the following tasks:
- Customer Recruitment: manage a team of distributors who will sign up users within your territory and convince them to try our service
- Agent Recruitment: manage a team of agent openers who will recruit and train agents within your territory
- Agent Quality: Ensure that the agents in your territory:
- Are compliant with all legal and policy requirements
- Have executed valid contracts
- Are trained on the contents of the contract before signing the contract
- Are well branded and have the necessary supplies
- Agent Liquidity Management: Coordinate the monitoring of cash/float availability at agent locations in cooperation with our liquidity team
- Risk Management and Routine Visitation: Report on emerging issues and assess the performance of agents in your territory
- Agent Churn: Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding materials are removed.
- Be the primary contact person for all agency network acquiring & Wave products in your territory
- Champion excellent customer service among distributors and agents within your territory
- Fluent in French and a local language
- Work authorization in Togo required
- Location: Lome, Togo.
- Work authorization in Togo required
You might be a good fit if you
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as an opportunity to grow
- Demonstrate tenacity and a willingness to go the distance to get something done
- Are comfortable over-communicating and overreaching to make sure nothing falls through the cracks
- Adjust quickly to changing priorities and conditions and cope effectively with complexity and change
- Are analytical in your approach to problems
- Are comfortable using Google spreadsheets
- Are excessively detail-oriented and seek to achieve excellence in everything you do
- Have developed processes and trainings with minimal guidance and have implemented them in the field
- Have relevant work experience in in-person sales or agent network management
- We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
- We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.
How to apply
Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.