We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments.
In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast.
Our goal is to make Africa the first cashless continent and that's where you come in.....
How you'll help us achieve it
We’re looking for a Field Agent Quality who’s resourceful and excited about getting things done. You'll be responsible for assessing our agent network continuously and identifying weaknesses to provide us with relevant data likely to help improve our service quality and our agent network reliability.
In this role, you’ll be expected to :
- Travel and visit regularly assigned Wave agents.
- Conduct cash audits and report on shortcomings.
- Audit agents regularly to ensure they comply with their code of conduct.
- Inspect agencies' environments to detect possible concerns and areas for improvement.
- Check on the completeness of the agent’s compliance documentation.
- Write brief reports detailing the experience after each Wave agent visit.
- Investigate the field team’s adherence to processes and policies through field visits.
- Disclose competing interests, including dislike of particular Wave points.
- Other internal audit admin tasks may be assigned from time to time.
- Location: Kotu, The Gambia, with occasional travel to field locations.
- Contract Type: Permanent.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We pay 100% of your health care insurance premium cost for yourself and your dependents.
- We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
- We help you live your fullest life now- we subsidize gym memberships and fitness classes.
- Airtime reimbursement.
- Free food and a beautiful office space
- Fluency in English
- At least one year of experience in field, audit, or quality control
- Basic knowledge of data analysis
- A Bachelor's degree in Audit, Risk management, or a related discipline
You might be a good fit if you
- Have worked in the field - either in selling, communication, or distribution.
- Have experience in assessing service quality or conducting surveys/data collection.
- Communicate effectively to the point of over-communication.
- Are detail-oriented and seek to achieve excellence in everything you do.
- Adjust quickly to changing conditions in any environment.
- Are detail-oriented with good writing skills.
- Are well-organized and flexible.
- Good command of data collection, reporting, and analysis to draw insightful conclusions.
- Are self-motivating with a focus on self-improvement.
- We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
- We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.
How to apply
Fill out the form below, and upload a resume in English.
Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.