Our mission
We're making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d'Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that's where you come in....
How you'll help us achieve it
We’re looking for a People Operations Lead who’s resourceful and excited about getting things done. You'll be responsible for managing the efficient functioning of our Gambia office through a range of administrative, financial, and managerial tasks as we rapidly scale our business in The Gambia.
In this role, you'll;
- Implement people operations programs by providing services, including office administration, Onboarding, HRIS management, employment processing, compensation support, staff canteen, health and welfare benefits, records management, safety and health, employee relations, compliance, and labor relations.
- Champion collaborative cross-functional relationships with Recruiting, Payroll/Accounting, Finance, other teams, and hiring managers to ensure the successful onboarding and offboarding of new employees and contingent workers.
- Manage all staff record maintenance, including salary and benefits such as insurance, staff transactions such as hires, probations, promotions, transfers, performance reviews, and terminations
- Coordinate and oversee administrative duties and logistics in the office, and ensure the quality of working and living conditions are in good standards while providing smooth office operations on a day-to-day basis.
- Prepare executive and management reports by collecting, analyzing, and summarizing data and trends.
- Own Gambia’s human resource budgets by leading the budgeting, tracking, and reporting on spending.
- Oversee and support any domestic and international travel, including flight, hotel, and car rental reservations
- Dealing with confidentiality with correspondence, complaints, and queries
Key details
- Location: You'll work from our office in The Gambia and may travel to field locations.
- Work authorization in The Gambia.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months
- We pay 100% of your health care insurance premium cost for yourself and your dependents
- We support working parents - we offer generous parental leave policies and subsidized childcare when you return to work
- Fitness Benefit
Requirements
- Have 4+ years of relevant experience working as a People Partner, HR Manager, HR Program Manager, or similar role with working knowledge of the critical components of a successful People department, including employment law, performance management, resolving conflict, having difficult conversations, employee engagement, maintaining employee files, and managing operational budgets.
- The equivalent of a Bachelor's Degree or a secondary diploma in Human Resource Management or a comparable field.
- Have 2+ years of relevant experience managing people teams.
- Knowledge of HRIS systems and should be open to learning how to use our HR systems at Wave
- Experience using google suite (doc, sheets) or Microsoft Office
- At least 3 years experience in a similar role, ideally at an international company
- Knowledge of HRIS (preferably Bamboo HR) is an added advantage.
You might be a good fit if you.
- Strong organizational and time management skills and ability to prioritize.
- Clear, strong verbal communication and consulting skills with a demonstrated ability to work at the senior leadership level.
- Demonstrated ability to communicate clearly across all levels of an organization.
- Demonstrated ability to listen, analyze and inform appropriately while maintaining the required sensibilities in handling confidential information.
Our team
- We have a rapidly growing in-country team in Senegal, Côte D'Ivoire, Mali, Burkina Faso, Gambia, and Uganda, plus remote team members spread across the world. We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You'll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
- We’re backed by world-class investors including Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator and Partech Africa.
How to apply
Fill out the form below, and upload a resume in English.
Optional: Please feel free to add a cover letter or note if there is anything additional that you would like to share about your interest in Wave/the role or your experience. We review applications on a rolling basis.
Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.