Uninstall Instructions - ETS

EMBASSY Trust Suite

Problem: 

The current version of EMBASSY Trust Suite is corrupt, incomplete or non-responsive.

Applies to : 
EMBASSY Trust Suite 2.2.3
Installed on:
Latitude D420, D620, D820
Precision M65, M90, 490, 690 WS390
Optiplex 530, 730
(XP and Vista 32-bit OS only)
Refer to Solution: EMBASSY Trust Suite

 

EMBASSY Trust Suite 3.3.0.26
Installed on:
Latitude D430, D530, D531, D630 (ATG, c, XFR), D830, XT
Precision Mobile M65, M90, M2300, M4300, M6300
Precision WorkStation 390, T3400, R5400, T5400
OptiPlex 740, 745, 745c, 755
(XP and Vista 32-bit OS only)
Refer to Solution: EMBASSY Trust Suite
 
EMBASSY Trust Suite – Acer
Acer Edition Versions 7.3.4.7 (32 bit), 7.3.4.9 (64 bit)
Installed on Acer ProShield with TPM: BXD50/BAP50

 

EMBASSY Trust Suite – Asus
Asus Edition PBA 7.5.2.63 (32 bit) PBA 2.5.2.23 (64 bit)
Installed on Asus models B53F, B53J, B43F, B43J

 

EMBASSY Trust Suite – Enterprise
Enterprise (Purchased Full) Edition- Version 7.5.2.60
Installed on PC’s equipped with a Trusted Platform Module (TPM).
Refer to Solution: EMBASSY Trust Suite
Solution: 

EMBASSY Trust Suite

Remove security configurations if ETS is accessible.  Proceed to remove Application and Drivers from within the Add/Remove programs.

  1. If EMBASSY Trust Suite is accessible; remove the security configurations.
     
  • Turn off the Wave Gina
  1. Launch EMBASSY Security Center
  2. Select Start > All Programs > Security by Wave Systems > EMBASSY Security Center
  3. Select Windows Login Tab
  4. Uncheck Enable Secure Windows Login and select APPLY
     
  • Un-initialize the Self-encrypting drive
  1. Within EMBASSY Security Center, select the Trusted Drive tab
  2. Click on Manage then enter the Drive Administrator credentials
  3. In the Trusted Drive Advanced Settings, select Un-initialize and confirm the action.
     
  • Disable BIOS Pre-Boot and Single-Sign On (SSO) if used
  1. Within EMBASSY Security Center, select Pre-boot Manager Tab
  2. If SSO is used for Pre-boot and Windows automatic authentication, select ADVANCED to remove the Check from Enable Automatic Login
  3. Clear Pre-boot Authentication if used independently or with SSO by selecting ADVANCED > BIOS passwords tab
    1. For Admin and System passwords: If CHANGE is displayed, change the password to be a null (blank) value so that the Admin and System password status is displayed as Set.
    2. For Admin or System password: If Set is displayed no Pre-boot is established.


Once the Admin Password and System Password buttons display SET, the Pre-boot has been disabled.

  1. Remove the application and drivers from the machine.
     
  • Navigate to:
    Vista: Start > Control Panel > Programs and Features
    XP: Start > Control Panel > Add/Remove Programs
  • Select and uninstall EMBASSY Trust Suite by Wave Systems Application. Reboot when prompted.
  • Select and uninstall EMBASSY Trust Suite Device Driver Pack
  • Reboot the machine.

Important:  We do not support the use of any clean-up tools or registry clean-up utilities.  If a third party file/registry cleaner has been used, we cannot provide any additional uninstall assistance as these tools affect files and folders that are required for successful Microsoft add/remove processes.

EMBASSY Trust Suite – Acer Edition

Acer representatives are familiar with their hardware and the Acer EMBASSY Trust Suite (ETS) version software and provide the initial support for these machines and for the ETS provided on this platform.  
Please contact Acer at: support.acer.com

EMBASSY Trust Suite – Asus Edition

Asus representatives are familiar with their hardware and the Asus EMBASSY Trust Suite (ETS) version software and provide the initial support for machines with ETS provided on this platform. Please contact Asus at: support.asus.com

 

If the information provided above did not resolve your issue or you have any additional questions, please complete our Support Request Form

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