When running the Enroll/Update Fingerprint wizard, if you receive the following message:
"Upek Failure - Upek failed to start: vtinitialize failure ... Do you want to retry?"
Follow these steps to correct:
After Microsoft Update runs, it installs an optional hardware update for the SmartCard Reader that comes built into the Dell Latitude laptops. You have two options to correct this:
Option 1:
- Go to the Device Manager and expand the Biometric and double-click on the TouchChip Fingerprint Coprocessor device
- Go to Driver tab and choose Roll Back Driver
- Restart computer
Option 2:
- Using the Internet Explorer, go to http://support.dell.com/support.
- Under Select a Product, either enter the Service Tag of your computer or the Product Model, then go to Select a Tool and choose Drivers & Downloads. Click on Go .
- Select the Operating System of your computer (i.e. Microsoft Windows XP). Click on Find Downloads ).
- Expand on Chipset. Choose the option SmartCard Controller . Download and install.
- Restart your computer.
After the updated driver has been installed, you will be able to use the Upek device without any problems.
Applies To:
This document applies to systems running Windows XP with
- Dell ETS 2.3 and below
- Dell PBA A11 and below
- ETS 5.3 and below
Article ID: PBA-003
Last Reviewed: August 2, 2007
Revision: 1.00
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